customer service

Award Winning Cocco Salon!!!




What a busy few weeks, our feet have hardly touched the ground in June!

June is always an exciting and busy month, full of great events and lots of excited clients coming in pre-holiday,  festival, graduation and pre-wedding!!

On top of all that excitment we went and won our first ever award, to top it further we went and bagged a second one to boot!

This year was the first year we entered any industry awards and we are proud to be finalists in all we have entered.

We entered in the categories that we're closest to our hearts, at COCCO its all about our clients so it was only natural we entered for the customer service and home care / retail categories. The whole team are over joyed to receive recognition for their hard work and dedication to the craft and our amazing clients.

Almost 8 years ago we opened Cocco Salon and our mission from the start was to give solutions to everyday hair and beauty problems. Whether it be with a service, styling tips,  diet or homecare our number 1 goal was to fix your hair or beauty problem, so to win the Gold award for Retail Salon Of The Year is absolutely amazing, followed of course by a Silver Award for Excellence In Customer Service.

Thank you to all our amazing clients who have voted and supported us and hopefully the awards will be the first of many!


Have You Heard The News? We Are Finalists Again!



What an exciting year so far!

We are finalists in not 2 but 3 awards this year in The English Hair and Beauty Awards and The British Hair And Beauty Awards.

What an amazing achievement to be finalists in every award we have entered! 

Hayley and the team are totally blown away by the amazing feedback from our clients that has enabled us to get this far. 

Customer service is something we work so hard on each and every day and will continue to take it to the next level, sadly in the UK, there isn't always great levels of customer service across all industries but it is improving,  our number one goal at Cocco Salon is to make sure our clients always leave the salon happy!

The winner will be announced on 7th June so fingers crossed for then!!

We Are Finalists In The English Hair & Beauty Awards!

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The whole team are totally over the moon with our finalist status in the category for best team /  customer service at the English Hair and beauty awards. To be finalists in our first ever awards entry has been amazing, especially in what we consider to be the most important category!

The whole team got dressed up and traveled to the award ceremony held at the Athena, Leicester where we were treated to an evening of entertainment, a 3 course meal and most importantly an after party!

Sadly we didn't win this year but we cannot wait for next year, A huge thank you to all of our amazing clients who took the time to complete the nomination form online and in salon, without you this would not have been possible. 

Reading all of the wonderful feedback has been by far the most precious reward and is the reason the team all work so hard every day to keep you happy!

The Return Of Our Christmas Countdown Night!

The Return Of Our Christmas Countdown Night!

Did You Join Us For Our Cocco Christmas Countdown Event?

If Not, You Missed Out! Take A Look......