The safety of our client is paramount and for that reason we strictly adhere to a safe colour policy. We insist that all client receive an allergy test min of 48hrs prior to their first colour service. We will not perform any colour service to under 16's except temporary colour and you will be asked to show ID if you look younger than 16 years of age.

Safe Colouring

Policy


Cancellation Policy & Booking Fees

Cancellations

We have a strict cancellation policy as our time and yours is precious. Please contact us as soon as you know you no longer require your scheduled appointment.

We require 1 working day notice for appointments up to 3 hours in length, over 3 hours we require 3 working days notice be given.

Failing to do so will result in a 50% charge of all scheduled appointments.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don't: Message on social media or email as we cannot guarantee we will see this in time.

Booking Fee

A booking fee of £50 will be taken via telephone, in salon or paypal on all large appointments over 3 hours including Balayage, Lashes, Kerastraight, Colour Correction, Double Process Colour, Pamper days and Multiple treatment bookings.

This booking fee will not be returned to you if you fail to cancel your appointment with less than 3 working days notice.

Consultation Booking Fee

A booking fee of £20 - £25 will be taken via telephone or in salon on all consultations. When you attend your consultation this booking fee can be used towards hair products, treatments or towards a large service booking fee, it cannot be refunded!

This booking fee will not be returned to you if you fail to attend your appointment or cancel your appointment with less than 1 full working days notice. 

Working Days Are Tuesday - Saturday, some of our specialist services require a therapist / stylist for 1/2 or a whole working day and we cannot afford not to fill that time if a client cancels last minute, after hours or at the weekend when we are closed and cannot offer it to another client.

Please be mindful of this when making large bookings.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don't: Message on social media or email as we cannot guarantee we will see this in time.


Promotional

T's & C's

From time to time we run promotions by social media, email, posters in salon etc.

All offers can only be used on appointments booked after receipt or publication of offer, cannot be used in conjunction with any other offer, with selected stylists / therapists only, one offer per person, one offer per voucher / leaflet / email etc. Limited availability, while stocks last, no cash equivalent will be given. Where offer states all services this applies to all standard services that are less than £75 individually. Excludes specialist treatments eg, Balayage, KeraStraight, Colour Correction & Lash Extensions etc. Availability will be limited at premium times, evenings and Saturdays may be excluded without  All offers can be withdrawn at anytime without notice at managers discretion.

QUOTING OFFER NAME OR PROMO CODE AT TIME OF BOOKING IS ESSENTIAL TO RECEIVE DISCOUNTED RATE


Give Aways

 

 

 

 

 

 

 

 

Prize draws, competitions and giveaways are often held to promote our brand or to support local charities and fundraising events.

The winner will be picked at random and will agree to be used in promotional posts on social media, online, local press or around the salon if required to do so.

There will be 1 winner picked for each prize, one winner per ticket, the winner must claim the prize and receive the treatment / services before the expiry date on the voucher or in the details and use it on the specific day's or date specified in the offer. The prize cannot be exchanged for money or shared with anyone and can be used only by the winner.

You must produce the gift voucher or prize details to claim your discount at time of booking and at time of service to ensure discount it given. Failure to produce the gift voucher or gift details will result in you being asked to pay in full.

 


Wedding Bookings

 

 

 

 

 

 

 

 

£50 booking fee is required to secure your date

12 weeks Prior  50% deposit of total party cost, less the £50 booking fee

6 weeks Prior Pay the balance, paying the balance totally secures your date, time & party number.

Cancellation

Before 14 days we will retain the 50% deposit & return the balance to you, less than 14 days we retain the full amount. No money will be refunded if party number declines & additional charges will be applied if it increases. If National / International travel and accommodation we're booked, the costs will be paid for by you, if cancellation is not possible.

In the unlikely event we need to cancel and another stylist is not available, we will do our best to contact and recommend another salon or stylist to accommodate your party and refund you in full.


Returns

Regrettably we cannot accept returns or exchange any hair or beauty retail products due to health, hygiene and product diversion restrictions. However if you have a faulty item we will assist, advise and liaise with the manufacturer if necessary.  


Unhappy With

You're Service

 

 

 

Tell us a soon as possible! If you're unsure or unhappy about anything with your service then please let us know within 7 days. It's ok not to love it, but please let us know so we can look to put it right and most importantly we don't think you love it and do it again! We love feedback as it helps us to continue to improve and deliver extra training when needed.

Sadly we can't take responsibility if you have simply changed your mind or are unhappy with your choice of service but please tell us on your next visit so we can help you choose a more suitable service for your requirements.

Call or email hello@coccosalon.co.uk if you'd like to speak about your service.

 


Cookies Policy

This is the Cookie Policy for Cocco Salon, accessible from www.coccosalon.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Twitter, Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: hello@coccosalon.co.uk