The safety of our client is paramount and for that reason we strictly adhere to a safe colour policy. We insist that all client receive an allergy test min of 48hrs prior to their first colour service. We will not perform any colour service to under 16's except temporary colour and you will be asked to show ID if you look younger than 16 years of age.

Safe Colouring

Policy


Cancellation Policy & Booking Fees

Cancellations

We have a strict cancellation policy as our time and yours is precious. Please contact us as soon as you know you no longer require your scheduled appointment.

We require 1 working day notice for appointments up to 3 hours in length, over 3 hours we require 3 working days notice be given.

Failing to do so will result in a 50% charge of all scheduled appointments.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don't: Message on social media or email as we cannot guarantee we will see this in time.

Booking Fee

A booking fee of £50 will be taken via telephone, in salon or paypal on all large appointments over 3 hours including Balayage, Lashes, Kerastraight, Colour Correction, Double Process Colour, Pamper days and Multiple treatment bookings.

This booking fee will not be returned to you if you fail to cancel your appointment with less than 3 working days notice.

Working Days Are Tuesday - Saturday, some of our specialist services require a therapist / stylist for 1/2 or a whole working day and we cannot afford not to fill that time if a client cancels last minute, after hours or at the weekend when we are closed and cannot offer it to another client.

Please be mindful of this when making large bookings.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don't: Message on social media or email as we cannot guarantee we will see this in time.


Promotional

T's & C's

From time to time we run promotions by social media, email, posters in salon etc.

All offers can only be used on appointments booked after receipt or publication of offer, cannot be used in conjunction with any other offer, with selected stylists / therapists only, one offer per person, one offer per voucher / leaflet / email etc. Limited availability, while stocks last, no cash equivalent will be given. Where offer states all services this applies to all standard services that are less than £75 individually. Excludes specialist treatments eg, Balayage, KeraStraight, Colour Correction & Lash Extensions etc. All offers can be withdrawn at anytime without notice at managers discretion. 


Give Aways

 

 

 

 

 

 

 

 

Prize draws and giveaways are often held to promote our brand or to support local charities and fundraising events.

The winner will be picked at random and will agree to be used in promotional posts on social media, online, local press or around the salon if required to do so.

There will be 1 winner picked for each prize, one winner per ticket, the winner must claim the prize and receive the treatment / services before the expiry date on the voucher or in the details and use it on the specific day's or date specified in the offer. The prize cannot be exchanged for money or shared with anyone and can be used only by the winner unless with our expressed consent.

You must produce the gift voucher or prize details to claim your discount at time of booking and at time of service to ensure discount it given. Failure to produce the gift voucher or gift details will result in you being asked to pay in full.

 


Wedding Bookings

 

 

 

 

 

 

 

 

£50 booking fee is required to secure your date

12 weeks Prior  50% deposit of total party cost, less the £50 booking fee

6 weeks Prior Pay the balance, paying the balance totally secures your date, time & party number.

Cancellation

Before 14 days we will retain the 50% deposit & return the balance to you, less than 14 days we retain the full amount. No money will be refunded if party number declines & additional charges will be applied if it increases. If National / International travel and accommodation we're booked, the costs will be paid for by you, if cancellation is not possible.

In the unlikely event we need to cancel and another stylist is not available, we will do our best to contact and recommend another salon or stylist to accommodate your party and refund you in full.


Returns

Regrettably we cannot accept returns or exchange any hair or beauty retail products due to health and hygiene reasons. However if you have a faulty item we will assist, advise and liaise with the manufacturer if necessary.  


Unhappy With

You're Service

 

 

 

Tell us a soon as possible! If you're unsure or unhappy about anything with your service then please let us know within 7 days. It's ok not to love it, but please let us know so we can look to put it right and most importantly we don't think you love it and do it again! We love feedback as it helps us to continue to improve and deliver extra training when needed.

Sadly we can't take responsibility if you have simply changed your mind or are unhappy with your choice of service but please tell us on your next visit so we can help you choose a more suitable service for your requirements.

Call or email hello@coccosalon.co.uk if you'd like to speak about your service.